Terms of use

1. Minimum age

TOKME may be used by people aged 18 and over only. Opening an account is a declaration that you are 18. The check runs on the server as well as in the interface, so it cannot be bypassed from the app. An account belonging to a minor is deleted without notice.

2. How the credit system works

There is no monthly subscription and no recurring charge. Actions in the app are priced in credits, bought in packs through the app store at the price shown at purchase, in your own currency.

The second credit is charged only at the moment a chat actually opens. If a WinMe competition is cancelled before it starts, all credits are refunded in full to every participant and to the host.

Credits do not expire. They are a licence to use features inside the app: they are not money, cannot be transferred between users, cannot be redeemed for cash, and have no value outside the service.

At any time you can open the transaction history in the app and see where every credit went, described in words rather than in an internal code.

3. Payments, cancellation and refunds

Purchases are made through Google Play or the Apple App Store and their refund policies apply. We never see and never store payment details.

Under the Israeli Consumer Protection Law, 1981, a distance purchase may be cancelled within 14 days of purchase, provided no credits have been used. Once even a single credit has been spent, the remaining balance is not refundable.

4. Mutual consent before contact

You cannot message a user who has not accepted. Every approach begins as a contact request carrying one opening line, and the receiving side chooses to accept, to decline, or to decline and block.

A block is final. The blocked person cannot approach you again and will not appear in your search. Blocking also works after a conversation has opened, and every video call, voice call and competition carries report and block controls.

5. Rules of conduct

Strictly prohibited:

• Harassment, threats, incitement, racism or harm to another user
• Uploading sexually explicit, violent or shocking content, whether to a profile, a chat, a call or a competition answer
• Impersonating another person or using photographs that are not yours
• Advertising, marketing, fundraising or directing users to commercial services
• Soliciting prostitution or any illegal activity
• Harvesting data about users, using bots, or attempting to circumvent the credit system
• Attempting to determine another user’s precise location

Breaking these rules may lead to content removal, suspension or permanent account closure, with no refund of credits.

Zero tolerance

TOKME has zero tolerance for objectionable content and for abusive users. Every user agrees to these terms before using the app. Content that breaks these rules is removed, and the account that posted it is removed from the service.

Reports are acted on within 24 hours. Every report is reviewed by a person; where it is upheld, the content is removed and the user who posted it is ejected. Reporting somebody also blocks them from you immediately, before the review.

Automatic content screening

Every profile photograph and every piece of media sent in a competition is screened automatically before it is stored. Anything identified as nude or sexual is refused and is never stored at all, so it is never shown to another user. Three such refusals suspend the account.

Written text is screened automatically too — names, profile text, opening lines, chat messages and competition answers. Text identified as harassment, hate, threats or sexual content involving minors is refused before anybody receives it.

Any suspicion of content involving a minor leads to immediate suspension on the first occasion, with no warning ladder. See also our child safety standards.

Automatic screening is not perfect. Every profile, chat and call carries a report option, and every report is read by a person.

6. Your display name and changing it

You may change your display name once without approval. Any further change is sent to the team for review before it takes effect. The reason is simple: to stop somebody building a reputation under one name and then swapping it, and to prevent impersonation.

7. The WinMe competition

• A host opens a competition and sets the challenges, entry conditions and schedule. Joining is subject to the entry conditions the host defined, such as age and distance.
• Taking part in a competition, and in any other game, requires a profile photograph with a real person in it.
• Until the final, contestants appear anonymously, with no name and no profile photograph. Profiles are revealed only at the final stage.
• A recorded or filmed answer is limited to two minutes.
• The host may remove a contestant who breaks the rules. Removal for breaking the rules carries no refund.
• Whoever receives the golden rose is guaranteed a place in the final and cannot be removed.
• The final rose, the match and anything that follows are always the free choice of both sides. Nobody is obliged to match.
• A competition cancelled before it starts refunds every participant and the host in full.

8. Inviting friends and rewards

Every user has a personal invitation link. Anybody who arrives through it, signs up fully and uploads a profile photograph counts as a friend you brought, and from that point you are credited with a defined share of every purchase they make.

The share is set by the service and shown in the app. A change to the rate applies to future purchases only and never alters earnings already recorded. Credit is attributed to whoever brought the user most recently, and only ever to one person.

You can withdraw your balance as credits immediately, or by bank transfer from a minimum amount and subject to valid account details. Every earning and every withdrawal is recorded and shown on both sides.

9. Meeting safely

We do not carry out criminal background checks or verify user identity. People may present information that is not true.

Taking care is your responsibility: meet in a public place the first time, tell somebody close to you where you are going, arrange your own travel there and back, and give financial details to nobody. A request for money from somebody you met on the app is a sign of fraud. In an emergency, contact your local police.

10. Your content

Content you upload remains yours. You grant us a limited licence to display it inside the service for the purpose of operating it, including showing competition answers to the participants of that competition. The licence ends when the content or the account is deleted.

11. Service availability and limitation of liability

The service is provided as is. We do not guarantee continuous availability, that you will find a match, or that any user will reply to you. We are not liable for harm arising from a meeting with or a relationship with another user.

In any case, our total monetary liability shall not exceed the amount you paid us in the 12 months preceding the event.

12. Ending the agreement

You can delete your account at any time through the account deletion page or from the profile screen in the app. We may close an account that breaches these terms.

13. Governing law and jurisdiction

These terms are governed by the laws of the State of Israel. Exclusive jurisdiction lies with the competent courts of the Tel Aviv district. The Hebrew text of this document is the binding version; any translation is for convenience only.

14. Contact us

Any question about this document can go to: nisim@tokme.me